Alan’s Bio

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Short Version Bio:  Alan coaches people and teams to excel. He is an Advisor, Executive Coach, Listening Skill Expert, Speaker & Author who helps people improve their ability to influence others.  He also coaches leaders and staff how to create cultures that attract employees and customers, then keep them by moving from cultures of control to cultures of empowerment — resulting in highly motivated employees. His books, Getting the Fish to Swim to YOU & Keeping Them in YOUR Boat plus UpStream reflect Alan’s own growth achieved while starting and growing successful companies.

Long Version Bio:   Alan coaches people and teams to excel. He is an Advisor, Executive Coach, Listening Skill Expert, Speaker & Author who helps people improve their ability to influence others. He also coaches leaders and staff how to create cultures that attract employees and customers, then keep them, by moving from cultures of control to cultures of empowerment — resulting in highly motivated employees. Alan was taught to become a Listening Skill Expert by Dr. Lyman Stiles the foremost LS expert in the U. S. Alan’s books, Getting the Fish to Swim to YOU & Keeping Them in YOUR Boat plus UpStream reflect His own growth achieved while starting and growing successful companies. He has a competency for affecting lasting change in organizations. Alan’s experiences have exposed him to a number of challenges with a cross section of industries.  These include:

  • Telecommunications – C-level – Middle Management Listening & (Internal & External) Communication
  • Automotive – Marketing/Merchandising, Training & New Car Introductions
  • Light Manufacturing – Marketing, Leadership Training C- Level to Supervisor — Moving from a culture of control to a culture of empowerment
  • Manufacturing – Consultant for Customer Service Resolution
  • Data operations – Keynote – Listening Enhancement for Sales and Operations
  • Trade Association Conferences – Keynotes, Listening, Marketing and Leadership Workshops
  • Pharmaceutical Manufacturing – New Product Introductions and Customer Service/Customer Experience Marketing and Product Recalls
  • Cable Television Industry – Alternate Channels of Distribution Marketing and Customer Service/Experience
  • Consumer Electronics – Customer Service/Experience
  • Magazine Publishing Industry – Replaced (antiquated) advertiser BINGO CARD with toll-free & internet alternative
  • Food Distribution – Listening Skill Training
  • Banking – “The Voice of the Customer”
  • Non-Profit – Keynotes, Signature Events, Fund Raising, Public Relations, Reconstituting Board of Directors and Creating Advisory Boards

One of Alan’s significant achievements was to create and roll out a pioneering interactive “relationship- marketing’ database.” The program, in place for five years, attracted more than twenty-five million targeted customers.  His clients were delighted. As a result of Alan’s work, Marketing gurus Stan Rapp, Tom Collins and others, have acknowledged his strategies to be “Mass Marketing Success Stories.” Alan collaborates with his clients to co-create their destiny. He is a strategist first and a tactician second.  He is an advocate of “everyone in the business understanding the purpose of the organization.”Alan brings his experience to his clients in many ways via:

  • Keynotes
  • Speeches
  • Presentations
  • Seminars
  • Workshops (1/2 – 3 days)
  • His books
  • His articles
  • Consulting, Coaching & Training

Alan holds a bachelor degree in Marketing Communication/Education and did his graduate work in Integrated Marketing Communications. He learned listening skills from the preeminent expert in the field, Dr. Lyman Stiles, Chairman & CEO, Communication Development, Inc. & International Listening Leadership Institute. Historically, Stiles has been one the experts that airlines call upon to interpret the “black box” data following airplane crashes. Stiles was Alan’s client when they co-developed and delivered a listening skill curriculum still in use today by a number of large organizations. He is an advocate for combining the passion of intuition with the rigor of evidence. Alan is a sought after speaker and coach to many organizations. He has presented at both national and international conferences on topics including Attracting & Keeping Customers, Attracting & Keeping Quality Employees, Customer Experience, Listening, Marketing, Culture and Leadership. Alan’s message to his clients is that “one purpose of every business should be to create a customer who creates customers.”

Recent customers have included, entrepreneurs, AutoTrader.com, Party City, Sign Innovations,  Rotary District 7680, HomeFree USA, Community Link, Probaris Technologies, Court/Tru TV, Nabisco, Pfizer, Inception Micro Angel Funding (IMAF) Charlotte, Hugh O’Brian Youth (HOBY) SC Leadership Foundation the Mystery Shopping Providers Association (MSPA) of North America, First Citizens Bank, Center for Board Excellence, the South Carolina Vending Association, Crunch Bistro Restaurant and Dominion Dealer Services.

Alan’s awards include:

  • Best Corporate Video, Writing, Producing & Directing, Going the Distance for AT&T, by the International Television Association
  • The prestigious, Rotary International, District Governors, “Distinguished Rotarian Award,” 2006/2007

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