Attitude and Business Success — The Customer Experience

Does the following remind you of your customers, employees, friends or family? Attitude and business success are universally linked! To offer an outstanding customer experience you need to  consider,  if not anticipate, your customer’s needs, attitudes, behaviors, motivators and preceptors. Hopefully they’re not as broad as the following two examples:

            The Dog’s Diary

8:00 am – Dog food! My favorite thing!
9:30 am – A car ride! My favorite thing!
9:40 am – A walk in the park! My favorite thing!
10:30 am – Got rubbed and petted! My favorite thing!
12:00 pm – Milk bones! My favorite thing!
1:00 pm – Played in the yard! My favorite thing!
3:00 pm – Wagged my tail! My favorite thing!
5:00 pm – Dinner! My favorite thing!
7:00 pm – Got to play ball! My favorite thing!
8:00 pm – Wow! Watched TV with the people! My favorite thing!
11:00 pm – Sleeping on the bed! My favorite thing!

The Cat’s Diary Day 983 of My Captivity

My captors continue to taunt me with bizarre little dangling objects. They dine lavishly on fresh meat, while the other inmates and I are fed hash or some sort of dry nuggets. Although I make my contempt for the rations perfectly clear, I nevertheless must eat something in order to keep up my strength.

The only thing that keeps me going is my dream of escape. In an attempt to disgust them, I once again vomit on the carpet. Today I decapitated a mouse and dropped its headless body at their feet. I had hoped this would strike fear into their hearts, since it clearly demonstrates my capabilities. However, they merely made condescending comments about what a “good little hunter” I am. Bastards!

There was some sort of assembly of their accomplices tonight. I was placed in solitary confinement for the duration of the event. However, I could hear the noises and smell the food. I overheard that my confinement was due to the power of “allergies.” I must learn what this means, and how to use it to my advantage.

Today I was almost successful in an attempt to assassinate one of my tormentors by weaving around his feet as he was walking. I must try this again tomorrow, but at the top of the stairs.

I am convinced that the other prisoners here are flunkies and snitches. The dog receives special privileges. He is regularly released, and seems to be more than willing to return. He is obviously retarded. The bird must be an informant. I observe him communicate with the guards regularly. I am certain that he reports my every move. My captors have arranged protective custody for him in an elevated cell, so he is safe. For now…                     Source unknown

 Hope you enjoyed this as much as I did!

About Alan

Alan Adler is an executive coach, speaker & author.

14. November 2011 by Alan
Categories: Business leadership, Customer Experience, Human Resources, Listening Skills, Marketing, Non-profit, Recruitment & Re, Social Media/Busines | 2 comments

Comments (2)

  1. I love the way you wrote this article. This is wonderful. I do hope you intend to write more of these types of articles. Thank you for this interesting content!

    • Thank you. I have two books filled with content like this; “Getting the Fish to Swim to YOU & Keeping Them in YOUR Boat…” & my newest, “UpStream — Are you ready to turn your business around?”