Happy Engaged Employees = Happy Loyal Customers…

Employees are the “face” of most organizations. As the face, they control most customer touch points; sales, service, support, shipping, accounting, billing, collecting, etc. Can an organization ever hope to have outstanding “external” customer experiences without having outstanding “internal” customer experiences, first?

About Alan

Alan Adler is an executive coach, speaker & author.

15. September 2010 by Alan
Categories: Business leadership, Customer Experience, Human Resources, Marketing, Non-profit, Recruitment & Re, Uncategorized | Comments Off on Happy Engaged Employees = Happy Loyal Customers…